Most positive period: 2025-08-20 (mean=0.108).
Most negative period: 2025-09-17 (mean=0.055).
| term | coef |
|---|---|
| terrible | 4.092615 |
| overbooked | 4.024035 |
| disappointing | 3.860367 |
| lost | 2.614753 |
| non | 2.495278 |
| cancelled | 2.269184 |
| delayed | 2.241576 |
| refundable | 1.368705 |
| ticket | 1.019783 |
| oked | 0.870235 |
| timestamp | sentiment_mean | count | rolling_mean | rolling_std | zscore | spike |
|---|---|---|---|---|---|---|
| 2025-07-09 | 0.075035 | 582 | 0.075035 | 0.000000 | 0.000000 | False |
| 2025-07-16 | 0.071834 | 616 | 0.073434 | 0.002263 | -0.707106 | False |
| 2025-07-23 | 0.095979 | 627 | 0.080949 | 0.013114 | 1.146071 | False |
| 2025-07-30 | 0.078214 | 622 | 0.082009 | 0.012512 | -0.303289 | False |
| 2025-08-06 | 0.092974 | 626 | 0.089056 | 0.009508 | 0.412125 | False |
| 2025-08-13 | 0.070676 | 614 | 0.080621 | 0.011343 | -0.876852 | False |
| 2025-08-20 | 0.108087 | 622 | 0.090579 | 0.018821 | 0.930274 | False |
| 2025-08-27 | 0.085170 | 625 | 0.087978 | 0.018863 | -0.148861 | False |
| 2025-09-03 | 0.081879 | 623 | 0.091712 | 0.014277 | -0.688753 | False |
| 2025-09-10 | 0.085800 | 631 | 0.084283 | 0.002106 | 0.720507 | False |
| topic | keywords | corr_with_sentiment |
|---|---|---|
| topic_0 | experience, airport, assistance, need, voucher, delayed | -0.285531 |
| topic_1 | need, grand, hyatt, flight, refund, voucher | 0.298171 |
| topic_2 | staff, helpful, process, reservation, destination, non | 0.355382 |
| topic_3 | seat, check, scenic, terrible, disappointing, convenient | -0.000130 |
| topic_4 | paris, want, confirm, booking, voucher, luggage | -0.114817 |
| topic_5 | travel, airline, offered, hotel, luggage, refundable | -0.199268 |
Cluster 0: experience, dubai, sydney, rome, london, tokyo, york, new, cancelled, delayed
Cluster 1: assistance, airport, need, delayed, booked, cancelled, lost, rescheduled, enjoyed, confirmed
Cluster 2: want, confirm, paris, luggage, seat, voucher, hotel, destination, check, itinerary
Cluster 3: grand, hyatt, need, flight, hotel, refund, seat, reservation, booking, voucher
Cluster 4: airline, travel, offered, luggage, booking, hotel, destination, check, refund, itinerary
Cluster 5: staff, helpful, process, disappointing, terrible, refundable, non, overbooked, convenient, wonderful
Cluster 0:
hotel paris lost experience scenic
flight new york upgraded experience first-class
hotel tokyo booked experience non-refundable
Cluster 1:
flight rescheduled airport need assistance
refund enjoyed airport need assistance
refund upgraded umm airport need assistance
Cluster 2:
want know confirm luggage terrible luggage paris
want confirm itinerary disappointing itinerary paris ticket:827967
want confirm hotel first-class hotel paris
Cluster 3:
wonderful check-in grand hyatt need get check-in
non-refundable flight grand hyatt need get flight
wonderful voucher grand hyatt need get voucher
Cluster 4:
airline upgraded itinerary offered convenient travel itinerary
airline cancelled luggage offered overbooked travel luggage ticket:452203
airline delayed seat offered know terrible travel seat
Cluster 5:
hotel process convenient staff helpful
seat process non-refundable staff helpful
seat process terrible staff helpful